New Version of FutureDecks Pro Keeps crashing

New Version of FutureDecks Pro Keeps crashing

Postby svalenti » Mon Nov 14, 2011 5:29 am

It first crashed when I tried to load a song into deck 1. Now it crashes every time I try to load the program. I just purchased the program a few minutes ago, so this problem is occurring in a new installation. Here's the error log:


Process: FutureDecks DJ pro [6403]
Path: /Applications/FutureDecks DJ pro.app/Contents/MacOS/FutureDecks DJ pro
Identifier: com.xylio.futuredecksdjpro
Version: 3.0.0 (3.0.0)
Code Type: X86 (Native)
Parent Process: launchd [260]

Date/Time: 2011-11-13 23:18:33.352 -0500
OS Version: Mac OS X 10.7.2 (11C74)
Report Version: 9

Interval Since Last Report: 300845 sec
Crashes Since Last Report: 4
Per-App Interval Since Last Report: 257 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: C730C528-5E6F-48EA-80B5-D94C7669A928

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000877

VM Regions Near 0x877:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/FutureDecks DJ pro.app/Contents/MacOS/FutureDecks DJ pro
__TEXT 0000000000001000-0000000000586000 [ 5652K] r-x/rwx SM=COW /Applications/FutureDecks DJ pro.app/Contents/MacOS/FutureDecks DJ pro

Application Specific Information:
objc[6403]: garbage collection is OFF

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.xylio.futuredecksdjpro 0x0003b26c CXYAbstractList::Clear() + 24
1 com.xylio.futuredecksdjpro 0x0003fed2 CXYAbstractList::LoadListContents(wxString, int) + 1172
2 com.xylio.futuredecksdjpro 0x00034987 CXYBrowser::LoadAllLists(wxString) + 1853
3 com.xylio.futuredecksdjpro 0x000a0df0 InitializeApplication(XYMainWindow*) + 15675
4 com.xylio.futuredecksdjpro 0x00003b47 FutureDecksApp::OnInit() + 545
5 com.xylio.futuredecksdjpro 0x001c9741 wxAppConsole::CallOnInit() + 17
6 com.xylio.futuredecksdjpro 0x001e660b wxEntry(int&, wchar_t**) + 59
7 com.xylio.futuredecksdjpro 0x00003917 main + 31
8 com.xylio.futuredecksdjpro 0x00003135 start + 53

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9801890a kevent + 10
1 libdispatch.dylib 0x99bcfc58 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x99bce6a7 _dispatch_mgr_thread + 53

Thread 2:
0 libsystem_kernel.dylib 0x9801802e __workq_kernreturn + 10
1 libsystem_c.dylib 0x90db0ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x90db26fe start_wqthread + 30

Thread 3:
0 libsystem_kernel.dylib 0x9801802e __workq_kernreturn + 10
1 libsystem_c.dylib 0x90db0ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x90db26fe start_wqthread + 30

Thread 4:
0 libsystem_kernel.dylib 0x98015c22 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x980151f6 mach_msg + 70
2 com.apple.audio.midi.CoreMIDI 0x0275ef67 XServerMachPort::ReceiveMessage(int&, void*, int&) + 101
3 com.apple.audio.midi.CoreMIDI 0x02781f5b MIDIProcess::RunMIDIInThread() + 259
4 com.apple.audio.midi.CoreMIDI 0x027828e2 MIDIProcess::MIDIInPortThread::Run() + 24
5 com.apple.audio.midi.CoreMIDI 0x0276053b XThread::RunHelper(void*) + 17
6 com.apple.audio.midi.CoreMIDI 0x0275ff05 CAPThread::Entry(CAPThread*) + 123
7 libsystem_c.dylib 0x90daeed9 _pthread_start + 335
8 libsystem_c.dylib 0x90db26de thread_start + 34

Thread 5:
0 libsystem_kernel.dylib 0x98017bb2 __semwait_signal + 10
1 libsystem_c.dylib 0x90d637b9 nanosleep$UNIX2003 + 187
2 libsystem_c.dylib 0x90d63558 usleep$UNIX2003 + 60
3 com.xylio.futuredecksdjpro 0x0005eece XY_TIMERTHREAD_FUNC(void*) + 30
4 libsystem_c.dylib 0x90daeed9 _pthread_start + 335
5 libsystem_c.dylib 0x90db26de thread_start + 34

Thread 6:
0 libsystem_kernel.dylib 0x98017bb2 __semwait_signal + 10
1 libsystem_c.dylib 0x90d637b9 nanosleep$UNIX2003 + 187
2 libsystem_c.dylib 0x90d63558 usleep$UNIX2003 + 60
3 com.xylio.futuredecksdjpro 0x0005eece XY_TIMERTHREAD_FUNC(void*) + 30
4 libsystem_c.dylib 0x90daeed9 _pthread_start + 335
5 libsystem_c.dylib 0x90db26de thread_start + 34

Thread 7:
0 libsystem_kernel.dylib 0x98017bb2 __semwait_signal + 10
1 libsystem_c.dylib 0x90d637b9 nanosleep$UNIX2003 + 187
2 libsystem_c.dylib 0x90d63558 usleep$UNIX2003 + 60
3 com.xylio.futuredecksdjpro 0x0005eece XY_TIMERTHREAD_FUNC(void*) + 30
4 libsystem_c.dylib 0x90daeed9 _pthread_start + 335
5 libsystem_c.dylib 0x90db26de thread_start + 34

Thread 8:
0 libsystem_kernel.dylib 0x98017bb2 __semwait_signal + 10
1 libsystem_c.dylib 0x90d637b9 nanosleep$UNIX2003 + 187
2 libsystem_c.dylib 0x90d63558 usleep$UNIX2003 + 60
3 com.xylio.futuredecksdjpro 0x0005eece XY_TIMERTHREAD_FUNC(void*) + 30
4 libsystem_c.dylib 0x90daeed9 _pthread_start + 335
5 libsystem_c.dylib 0x90db26de thread_start + 34

Thread 9:
0 libsystem_kernel.dylib 0x98017bb2 __semwait_signal + 10
1 libsystem_c.dylib 0x90d637b9 nanosleep$UNIX2003 + 187
2 libsystem_c.dylib 0x90d63558 usleep$UNIX2003 + 60
3 com.xylio.futuredecksdjpro 0x0005eece XY_TIMERTHREAD_FUNC(void*) + 30
4 libsystem_c.dylib 0x90daeed9 _pthread_start + 335
5 libsystem_c.dylib 0x90db26de thread_start + 34

Thread 10:
0 libsystem_kernel.dylib 0x98017bb2 __semwait_signal + 10
1 libsystem_c.dylib 0x90d637b9 nanosleep$UNIX2003 + 187
2 libsystem_c.dylib 0x90d63558 usleep$UNIX2003 + 60
3 com.xylio.futuredecksdjpro 0x0005eece XY_TIMERTHREAD_FUNC(void*) + 30
4 libsystem_c.dylib 0x90daeed9 _pthread_start + 335
5 libsystem_c.dylib 0x90db26de thread_start + 34

Thread 11:
0 libsystem_kernel.dylib 0x98017bb2 __semwait_signal + 10
1 libsystem_c.dylib 0x90d637b9 nanosleep$UNIX2003 + 187
2 libsystem_c.dylib 0x90d63558 usleep$UNIX2003 + 60
3 com.xylio.futuredecksdjpro 0x0005eece XY_TIMERTHREAD_FUNC(void*) + 30
4 libsystem_c.dylib 0x90daeed9 _pthread_start + 335
5 libsystem_c.dylib 0x90db26de thread_start + 34

Thread 12:
0 libsystem_kernel.dylib 0x98017bb2 __semwait_signal + 10
1 libsystem_c.dylib 0x90d637b9 nanosleep$UNIX2003 + 187
2 libsystem_c.dylib 0x90d63558 usleep$UNIX2003 + 60
3 com.xylio.futuredecksdjpro 0x0005eece XY_TIMERTHREAD_FUNC(void*) + 30
4 libsystem_c.dylib 0x90daeed9 _pthread_start + 335
5 libsystem_c.dylib 0x90db26de thread_start + 34

Thread 13:
0 libsystem_kernel.dylib 0x98017bb2 __semwait_signal + 10
1 libsystem_c.dylib 0x90d637b9 nanosleep$UNIX2003 + 187
2 libsystem_c.dylib 0x90d63558 usleep$UNIX2003 + 60
3 com.xylio.futuredecksdjpro 0x0005eece XY_TIMERTHREAD_FUNC(void*) + 30
4 libsystem_c.dylib 0x90daeed9 _pthread_start + 335
5 libsystem_c.dylib 0x90db26de thread_start + 34

Thread 14:
0 libsystem_kernel.dylib 0x98015c22 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x980151f6 mach_msg + 70
2 com.rogueamoeba.audio_hijack_server.hermes 0x02912389 ah_serv_loop + 161
3 libsystem_c.dylib 0x90daeed9 _pthread_start + 335
4 libsystem_c.dylib 0x90db26de thread_start + 34

Thread 15:

Thread 16:: com.apple.audio.IOThread.client
0 libsystem_kernel.dylib 0x98015c22 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x980151f6 mach_msg + 70
2 com.apple.audio.CoreAudio 0x988d79fe HALB_MachPort::SendMessageWithReply(unsigned int, unsigned int, unsigned long, unsigned long, mach_msg_header_t*, unsigned int) + 122
3 com.apple.audio.CoreAudio 0x988d7a6a HALB_MachPort::SendSimpleMessageWithSimpleReply(unsigned int, unsigned int, int, int&, unsigned int) + 60
4 com.apple.audio.CoreAudio 0x988cfe5f HALC_ProxyIOContext::IOWorkLoop() + 1145
5 com.apple.audio.CoreAudio 0x988cf926 HALC_ProxyIOContext::IOThreadEntry(void*) + 136
6 com.apple.audio.CoreAudio 0x988cf898 __HALC_ProxyIOContext_block_invoke_6 + 20
7 com.apple.audio.CoreAudio 0x988cf81d HALB_IOThread::Entry(void*) + 69
8 libsystem_c.dylib 0x90daeed9 _pthread_start + 335
9 libsystem_c.dylib 0x90db26de thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000003 ebx: 0x087b0000 ecx: 0x0000085f edx: 0x00000857
edi: 0xbfffbe20 esi: 0x00000003 ebp: 0xbfffbae8 esp: 0xbfffbac0
ss: 0x00000023 efl: 0x00010286 eip: 0x0003b26c cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000877
Logical CPU: 2

Model: MacBookPro6,1, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.57f16
svalenti
 
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Re: New Version of FutureDecks Pro Keeps crashing

Postby vim » Mon Nov 14, 2011 2:35 pm

FIRST OF ALL -- __PLEASE__ archive (compress) and send to us the whole folder "Documents/FutureDecks Pro".
____________________

It looks like you have some incompatible files (songs) on your system.
At the moment we did not get any other similar report (but we might still as we've just released this new version).

Temporary solution: remove the FutureDecks Pro (or FutureDecks DJ pro) folder from Documents and/or Library.
This will delete all your settings and database, but you'll be able to start all over again with a fresh install.

Then, just add a single folder and see if that works. Play some songs, close the app and re-open it.
If everything is ok, keep adding more folders. At some point the app will crash again and you will know that it's THAT folder that has some incompatible files.
Then, try loading single files from that folder (and close and open the software with every new add). Finally you will pinpoint the EXACT file(s) that is causing the problem.
Send it to us and we'll see what's wrong.

If this happens with every file on your system, it means you are having your mp3s from the same source and that source (or software) is making them incompatible.

I know this seems a lot of work, but it won't take you more than 15 minutes and it will greatly help us in improving the software and your experience with it.
Thanks
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Re: New Version of FutureDecks Pro Keeps crashing

Postby svalenti » Tue Nov 15, 2011 9:28 pm

Can't get it to work. How do I sent the compressed folder?
svalenti
 
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Re: New Version of FutureDecks Pro Keeps crashing

Postby vim » Wed Nov 16, 2011 12:52 am

Send the file by email to us at support at xylio.com
If it's too big use a service like rapidshare or similar.
We will definitely solve your problem, don't worry, we just need to figure out what's going on.
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Re: New Version of FutureDecks Pro Keeps crashing

Postby svalenti » Thu Nov 17, 2011 5:34 pm

Any updates on this issue?
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Re: New Version of FutureDecks Pro Keeps crashing

Postby vim » Thu Nov 17, 2011 5:50 pm

An email has been sent to you yesterday. Didn't you receive it?
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Re: New Version of FutureDecks Pro Keeps crashing

Postby svalenti » Thu Nov 17, 2011 6:02 pm

Sorry. I just found it. I'll reply to the email.
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Re: New Version of FutureDecks Pro Keeps crashing

Postby joeyradio2001 » Sat Dec 10, 2011 7:16 pm

mine crashes also, second time i used it, screen comes up, songs are listed then wham my 4 month old mac all in one blinks away to a dead screen, help help i have a show to do tonight
Joey :roll:
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Re: New Version of FutureDecks Pro Keeps crashing

Postby joeyradio2001 » Sat Dec 10, 2011 7:44 pm

ok so i deleted the folder and reloaded some songs and its working :D :D :D :D
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Re: New Version of FutureDecks Pro Keeps crashing

Postby svalenti » Sat Dec 10, 2011 11:26 pm

My issue was I had too many playlists in iTunes. In the version of FutureDecks I was running the limit was 200 iTunes playlists. FutureDecks support was excellent! The actually connected with me via Skype, I shared my screen with the guy and he figured it out! I believe the version you can download now does not contain this 200 playlist restriction. Love this program! Can't wait for more skins!
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Re: New Version of FutureDecks Pro Keeps crashing

Postby joeyradio2001 » Sun Dec 11, 2011 4:28 am

Thanks ,
Had it playing for a few min tonight, I need to play around with it and learn it more,
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