Frequently Asked Questions
Q: When I'm trying to pre-listen (preview) a song in the list, it doesn't work
A: You need to have a separate output for headphones activated in Preferences (CFG)
Q: I have some MP4 and M4A files on my computer but they don't seem to work
A: On Windows you need to download and install iTunes from www.apple.com
Q: I can't use WMA files on Mac
A: WMA files don't work on the MacOSX version of FutureDecks DJ
Q: How can I manually "bend" the pitch?
A: You can use the +/- buttons or you can right-click (you can also use Ctrl+click on Mac) on the pitch slider as long you need.
Q: What does the Audio Limiter do?
A: When you increase the gain / eqs or mix some high-level-recorded songs, it eliminates all the distorsions that may appear. Please note that the Limiter works only on the main output (speakers).
Q: How can I define keyboard shortcuts?
A: You need the Pro version to assign functions to keyboard and/or a hardware DJ console.
Q: Why does my mp3s sound so bad?
A: On Windows the mp3 built-in decoder might be damaged. You should download and install iTunes for best quality (from www.apple.com)
Q: What is SPLIT mode?
A: You need to activate the audio split mode if you have a simple stereo soundcard (no multichannel) but you still want separate outputs for speakers and headphones. The speakers signal will come out on the Left channel and the headphones signal on the Right channel of the simple stereo output. Obviously, you will also need a signal splitter to use the signals in this way.
Q: Multichannel output doesn't work on Windows with my soundcard. What is wrong?
A: On Windows, the multichannel soundcard must have a WDM driver to work ok. Also, you must activate the multichannel setting in FutureDecks DJ.
Q: What are the demo version limitations?
A: The demo version may be used only for 30 days for evaluation purposes only. It works only for 20 minutes per session, and mix recording and list 'saving as' are disabled.
Q: What is a cue point?
A: A cue point records a position in a song for easy re-finding of good/interesting mixing positions.
Q: How do I set a cue point?
A: You should use the SetCuePoint button which is located near the CUE button
Q: Can I record my mixes?
A: Yes, you can record your mixes in AIFF (Mac) or WAV (Windows) format. You can later burn the file to an audio CD using your favourite CD-burner application, or you can transfer it to your iPod.
Q: What can I do if the sound is not hearing well (stutter, pops, clicks, skips)?
A: Well, you would probably need to upgrade your computer to at least a 1GHz processor. If you already have this, maybe you should change your soundcard with a better one.
Q: What soundcards do you recommend for the best audio quality?
A: There are professional soundcards available for both Mac and Windows from M-Audio (www.m-audio.com), RME (www.rme-audio.com), and many others like EMU, Emagic, ESI, Event, Antex, GadgetLabs, DigiDesign, etc. Please note that these are very expensive professional soundcards. You might also try consumer high-quality soundcards like M-Audio Revolution, CreativeLabs, TerraTec, etc
Q: How do I import an M3U playlist file that has songs with special characters in it? (eg. letters like ü, á, ñ, etc)
A: The solution is to convert that file into UTF-8 mode.
You need to download a free text editor (Notepad++), open M3U the file into it and select from the menu Format->Convert to UTF8.
Save the file, close the editor and try to use it in FutureDecks DJ again.
Q: What is your policy on new versions / upgrades for existing customers?
A: All minor updates (which may include bug fixes but also brand new features) are FREE. So, if you purchased for example FutureDecks DJ 2.0.0 all 2.x.x versions will be FREE for you. When a major release is made which includes extremely many or very important new features you are offered a special upgrade price (less than a quarter of the full price). If you happen to have just purchased a version in the last 3 months and we release a new major version in the meantime, the upgrade is free (3 months grace period).
If you didn't find the answer you were looking for, you should also see the Features section and also the Forums.
If you still have questions you can email us directly at support@xylio.com
Q: When I'm trying to pre-listen (preview) a song in the list, it doesn't work
A: You need to have a separate output for headphones activated in Preferences (CFG)
Q: I have some MP4 and M4A files on my computer but they don't seem to work
A: On Windows you need to download and install iTunes from www.apple.com
Q: I can't use WMA files on Mac
A: WMA files don't work on the MacOSX version of FutureDecks DJ
Q: How can I manually "bend" the pitch?
A: You can use the +/- buttons or you can right-click (you can also use Ctrl+click on Mac) on the pitch slider as long you need.
Q: What does the Audio Limiter do?
A: When you increase the gain / eqs or mix some high-level-recorded songs, it eliminates all the distorsions that may appear. Please note that the Limiter works only on the main output (speakers).
Q: How can I define keyboard shortcuts?
A: You need the Pro version to assign functions to keyboard and/or a hardware DJ console.
Q: Why does my mp3s sound so bad?
A: On Windows the mp3 built-in decoder might be damaged. You should download and install iTunes for best quality (from www.apple.com)
Q: What is SPLIT mode?
A: You need to activate the audio split mode if you have a simple stereo soundcard (no multichannel) but you still want separate outputs for speakers and headphones. The speakers signal will come out on the Left channel and the headphones signal on the Right channel of the simple stereo output. Obviously, you will also need a signal splitter to use the signals in this way.
Q: Multichannel output doesn't work on Windows with my soundcard. What is wrong?
A: On Windows, the multichannel soundcard must have a WDM driver to work ok. Also, you must activate the multichannel setting in FutureDecks DJ.
Q: What are the demo version limitations?
A: The demo version may be used only for 30 days for evaluation purposes only. It works only for 20 minutes per session, and mix recording and list 'saving as' are disabled.
Q: What is a cue point?
A: A cue point records a position in a song for easy re-finding of good/interesting mixing positions.
Q: How do I set a cue point?
A: You should use the SetCuePoint button which is located near the CUE button
Q: Can I record my mixes?
A: Yes, you can record your mixes in AIFF (Mac) or WAV (Windows) format. You can later burn the file to an audio CD using your favourite CD-burner application, or you can transfer it to your iPod.
Q: What can I do if the sound is not hearing well (stutter, pops, clicks, skips)?
A: Well, you would probably need to upgrade your computer to at least a 1GHz processor. If you already have this, maybe you should change your soundcard with a better one.
Q: What soundcards do you recommend for the best audio quality?
A: There are professional soundcards available for both Mac and Windows from M-Audio (www.m-audio.com), RME (www.rme-audio.com), and many others like EMU, Emagic, ESI, Event, Antex, GadgetLabs, DigiDesign, etc. Please note that these are very expensive professional soundcards. You might also try consumer high-quality soundcards like M-Audio Revolution, CreativeLabs, TerraTec, etc
Q: How do I import an M3U playlist file that has songs with special characters in it? (eg. letters like ü, á, ñ, etc)
A: The solution is to convert that file into UTF-8 mode.
You need to download a free text editor (Notepad++), open M3U the file into it and select from the menu Format->Convert to UTF8.
Save the file, close the editor and try to use it in FutureDecks DJ again.
Q: What is your policy on new versions / upgrades for existing customers?
A: All minor updates (which may include bug fixes but also brand new features) are FREE. So, if you purchased for example FutureDecks DJ 2.0.0 all 2.x.x versions will be FREE for you. When a major release is made which includes extremely many or very important new features you are offered a special upgrade price (less than a quarter of the full price). If you happen to have just purchased a version in the last 3 months and we release a new major version in the meantime, the upgrade is free (3 months grace period).
If you didn't find the answer you were looking for, you should also see the Features section and also the Forums.
If you still have questions you can email us directly at support@xylio.com
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